Privacy Policy

1. Introduction

GoFlow.fit ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, password, and business information when you create an account.
• Profile Information: Studio name, address, business type, timezone, and other details you add to your profile.
• Payment Information: Credit card details and billing address when you subscribe to our services (processed securely by Stripe).
• Communications: Information you provide when you contact us for support or feedback.

2.2 Information We Collect Automatically

When you use our Services, we automatically collect:

• Usage Data: Pages viewed, features used, time spent on pages, and other interaction data.
• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
• Location Data: Approximate location based on IP address (we do not collect precise GPS location without consent).
• Cookies and Similar Technologies: Information collected through cookies, pixel tags, and similar technologies.

2.3 Information from Third Parties

We may receive information from third parties such as payment processors, analytics providers, and social media platforms when you connect your accounts or interact with our Services through these platforms.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Send marketing communications (with your consent)
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With vendors who perform services on our behalf (e.g., payment processing, email delivery, analytics).
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law or to protect our rights, privacy, safety, or property.
• With Your Consent: When you direct us to share information with third parties.

5. Data Security

We implement industry-standard security measures to protect your information:

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• SOC 2 Type II compliance
• Multi-factor authentication options
• Role-based access controls

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you Services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete your personal information within 30 days, except where retention is required by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Portability: Request a copy of your data in a portable format.
• Objection: Object to certain processing of your information.
• Restriction: Request restriction of processing in certain circumstances.

To exercise these rights, please contact us at privacy@goflow.fit.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: